Advanced Voicemail Instructions

Accessing IV Cellular Voicemail system from Landline or Mobile Phone

  • From landline: Dial 815-488-6245, wait for the prompt & insert the 10 digit mobile number, your password followed by the #  sign.
  • From another Mobile Phone:
    • iPhone to iPhone- Dial 10 digit mobile #, during prompt, press * , security code and # sign.  (Example: *0000#)                        
    • iPhone to Android/Basic phone- Dial 10 digit mobile #,  during prompt press #, security code and # sign. (Example: #0000#)
  • To access your voicemail directly without security, dial 815-488-6245 on your cell phone, or voicemail speed dial.
  • For your convenience, go to your local agent or Wireless Solutions Center to have your voicemail number programmed into the voicemail speed dial.

Creating a new voicemail password

Once you enter the new voicemail system, it will ask you to enter a new 4-digit password, enter the new 4-digit password in for verification. This secures your mailbox so that only the device owner can listen to the messages.  iPhone users can go to settings/Phone/Change Voicemail Password.

Tips and Tricks

  • To delete a message press 3
  • To skip back three seconds press 7
  • To pause/continue a message press 8
  • To skip forward three seconds press 9
  • To listen to messages on the old voicemail system, call 815-795-8000. It will ask you
  • To enter your mailbox number. This will be available for 90 days after the new voicemail system has been launched.
  • While roaming, you will be charged for each minute you are using the voicemail
  • Calling the voicemail is free in the 8 county home area
  • Messages in the inbox/saved folder will be automatically deleted if stored past allowed amount of days

Main Menu Options

Press 1 To listen to your messages

► Press 1 To listen to new messages

  • Press 1 To play the message
  • Press 2 To save this message and play the next message
  • Press 3 To delete this message and play the next message
  • Press 4 To save this message as new
  • Press 5 To return this call
  • Press 6 To forward the message to another mailbox
  • Press 0 To hear these instructions again
  • Press * To return to the main Menu

► Press 2 To listen to saved messages

  • Press 1 To play the message
  • Press 2 To save this message and play the next message
  • Press 3 To delete this message and play the next message
  • Press 4 To save this message as new
  • Press 5 To return this call
  • Press 6 To forward the message to another mailbox
  • Press 0 To hear these instructions again
  • Press * To return to the main Menu

► Press 0 To hear these instructions again

► Press * To return to the main menu

Press 7 To play the current date and time

► Press 7 To play the current date and time

Press 9 To set up your voicemail box

► Press 1 For greeting options

  • Press 1 To play your greeting
  • Press 2 To record/re-record your greeting
  • Press 3 To delete this greeting
  • Press 5 To pick a new Greeting
  • Press * To return to the main menu
  • Press 0 To hear these instructions again

► Press 2 To change your password

  • Enter your password followed by the pound key
  • Verify your password by re entering now, followed by the pound ke

► Press 5 To change your language setting

  • Press 1 To hear the instructions in English
  • Press 3 To hear the instructions in Spanish

► Press 8 To record your name

► Press * To return to the main menu

► Press 0 To hear these instructions again

 

The above are basic operating functions of the voicemail system. Customers who have any questions or concerns, please visit your local Wireless Solutions Centers or contact us by dialing 611 from your mobile device.